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The City of Fayetteville is in frequent communication with our partners at the Cumberland County Department of Public Health and health officials at local, state, and federal agencies who are monitoring the situation and providing guidance on how to respond to COVID-19. Our top priority is to maintain essential services for our community while protecting the health and safety of our residents and employees. MORE INFO

Questions and Answers

Expand/Contract Questions and Answers

  • What is team name/mascot?

  • How do I schedule an inspection?

  • When do I call 911?

  • How and when do I report suspicious activity?

  • Can you offer children's fare discounts based on age and not height?

  • Can you add an ATM and bigger bathrooms?

  • Can you create a system to alert riders via text when a bus is late or broken down?

  • When is FAST going to offer Sunday Service?

  • What is being done about the overcrowding on Route 14?

  • When is FAST going to start 30 minute service on all bus routes?

  • How does a 1-Day pass work?

  • How can the public find out about service interruptions during inclement weather?

  • Is FAST going to install a bus stop across from the Chick-Fil-A on Ramsey Street?

  • Is FAST going to add more bus stops on the Route 10 return trip?

  • Is FAST going to install a bus stop by the blue ice box on Cedar Creek Road (Route 3)?

  • Is FAST going to install a bus stop between the 1st stop on Strickland Bridge Road and the 2nd stop at the YaYa Food Mart (Route 10)?

  • Can I advertise on FAST buses?

  • Is there a GTFS feed available?

  • Does FAST provide service to Hoke County?

  • Does FAST provide service to Spring Lake?

  • Does FAST close for holidays?

  • Where can I find out about career opportunities with FAST?

  • How can I provide feedback about my experience with FAST?

  • Can I eat or drink on the bus?

  • Can I bring my dog on the bus?

  • Do you offer discounted passes for students?

  • Where can I obtain an application for the reduced fare ID card?

  • Where can I obtain an application for FASTTRAC! services?

  • Do I need a car seat for my child?

  • Are FAST vehicles wheelchair accessible?

  • How can I retrieve a lost item?

  • Where can I find a bus transfer slip?

  • How can I get a refund for my unused bus pass?

  • If I don't have the correct amount of money, will I receive change?

  • Will the transit buses arrive at the exact times posted?

  • How do I ride the bus?

  • How long will my application remain "active"?

  • What if I am not chosen for a position?

  • Does the City of Fayetteville require candidates for employment to submit to a drug screen or physical examination?

  • How will you contact me about a position I applied for?

  • Who should I contact to follow-up on my application?

  • How do I know if my application was received?

  • Who is considered a current City employee?

  • How do I update changes to my personal information (i.e. name, address, phone number and email address)?

  • Can I edit an application that I have already submitted?

  • What if I forgot to add an attachment?

  • How long does the online application process take to complete?

  • I started applying for a Current Opening, but I had to save and come back later. How do I finish applying?

  • What if I am not ready to fill out or cannot complete the application at this time?

  • Will I automatically be considered for other positions if I previously submitted an application?

  • What is considered a complete application?

  • If I have a resume, can I just submit that?

  • Do I have to fill out an application?

  • I missed the deadline - can I still apply?

  • How often is the job site updated?

  • What should I do if I am interested in a position but it is not listed on the current openings?

  • If I already have a GovernmentJobs account, can I use that to apply to City of Fayetteville jobs?

  • Who do I call if I’m having technical problems?

  • How do I “unlock” my account if I forgot my password?

  • I requested a reset password link but have not received it. How long does it normally take?

  • I need a new password, but no longer have access to the email address where the reset password email was sent.

  • What if when I create a new account it says my email address is already in use?

  • Can more than one person use the login?

  • What if I share an email address with another person?

  • How do I get an email address?

  • What if I do not have a computer or access to the web?

  • What type of computer setup/browser is needed to apply online?

  • What do I need to get started?

  • How do I apply for a job?

  • Is it a crime in North Carolina to...

  • What can I do to help my community?

  • What can I do as an individual?

  • What can a person legally burn within the City of Fayetteville?

  • How do I file a complaint or compliment on an employee of the police department?

  • How do I find out that status of my case?

  • How do I get a copy of a Police Incident or Accident Report?

  • Whom should I contact about employment opportunities with the police department?

  • How can I obtain annual statistical information based upon records of police internal affairs investigations?

  • Is the police academy paid training?

  • Are you holding lateral police academies at this time?

  • I am BLET certified. Will I be required to attend the entire police academy?

  • When is your next police academy?

  • How large is your Police Department?

  • Do you hire out- of-state candidates at your Police Department?

  • Is there a residency requirement for your Police Department Employees?

  • How long does the Police Officer hiring process take?

  • How many people are you hiring for your next police academy?

  • Do I have to attend an applicant orientation briefing to become a police officer?

  • How long does the applicant orientation briefing last and what should I bring?

  • Is there an age requirement/cutoff to become a Police Officer?

  • Would police officers have a take home car?

  • Do I have to work patrol/street duty or can I go to a specialized unit once I graduate from the police academy?

  • What records are required to apply to be a police officer and how do I obtain copies?

  • Can I do a ride along with an police officer?

  • Do I have to stay overnight at the police academy?

  • What is police departments policy on Tattoos?

  • Is there a study guide that can assist me in the written exam portion?

  • What do I wear to the testing dates?

  • If my ETS date isn't until the next year, when should I begin the process?

  • Can I still fill out the application even though my ETS date is a year from now and it be saved until I get out?

  • What are the Fayetteville Police Department's policies on tattoos, hairstyles, beards and jewelry?

  • How can I become involved or start a Community Watch Group?

  • Can a police report be taken over the telephone?

  • How do I get a background check/fingerprints on myself for employment purposes?

  • When will the new baseball team be here?

  • Are the Houston Astros bringing the Major League or Minor League team here?

  • What league will the team play in?

  • Will we ever get to meet the players at games?

  • Will the Astros ever come here for an exhibition game against the Minor league team, the way that other Major League teams have done with their N.C. Minor League teams?

  • Will the team do things with schools and the community?

  • What is going to happen to the Swampdogs?

  • What were the results from the baseball survey? (1,348 surveys were completed and 60,000 were distributed)

  • When will the new stadium be finished?

  • How much will the new stadium cost me as an individual taxpayer?

  • What is the total price of the stadium?

  • Where is the stadium being built?

  • How many seats will there be in the stadium?

  • Will the new stadium feature other events?

  • Why can’t the new Minor League team just move into J.P. Riddle Stadium to save taxpayers money?

  • Where will people park?

  • How does the City dispose of surplus property?

  • Who processes invoice payments for the City?

  • Does the City pay sales tax?

  • Are City personnel allowed to purchase items without a purchase order?

  • Are local governments allowed to participate in state contracts?

  • How can I find out about upcoming bids?

  • Are bid tabulations available for public inspection?

  • How do I arrange a vendor visit/appointment?

  • What do I need to do to become an active vendor/supplier with the City of Fayetteville?

  • Why does the City have an annual budget?

  • What is the purpose of a bond referendum?

  • What is a bond referendum?

  • When is the Bond Referendum?

  • Why use bond financing for these projects?

  • How much would the city issue in bonds?

  • How will taxes be applied?

  • What is the total tax rate implication for the bond referendum?

  • Given the condition of the economy, is now the right time to vote on these particular bond initiatives?

  • If the bond referendum is approved, how quickly will the projects begin?

  • What happens if the bond doesn’t pass in March?

  • Who do I contact if someone is burning illegally?

  • Who do I contact if I need a fire inspection?

  • How can I become a firefighter with the Fayetteville Fire Department?

  • Where do I pick up a copy of a fire report?

  • The fire hydrant is flowing on my street. Who do I call to take care of this?

  • I have moved into the City and my insurance company needs to know how many miles it is to the nearest fire station and where the fire hydrant is located.

  • How do I schedule a visit to a fire station or a safety talk for my group?

  • Who do I contact if I have a complaint about the Fire Department or Fire Department Personnel?

  • What types of permits may be required for my project?

  • What are some typical home improvement projects that require permits?

  • Why is it important to get a permit for a home improvement project?

  • Which field inspections are required and when should these inspections be scheduled?

  • What do the building permit fees cover?

  • What if an addition does not have plumbing as part of the project. Does the entire fee get charged?

  • Is the NC State home recovery fee part of the new flat fee?

  • When are permit fees due?

  • Are all the trade permits required to be submitted when the building permit is issued?

  • Who pays for the electrical, mechanical or plumbing permit?

  • Does each trade have to submit a permit application?

  • How are alterations and renovations calculated based on the permit fee structure?

  • Does the permit fee apply to any building or just commercial construction?

  • What fees are involved and when do I pay them?

  • When do I need to get a permit?

  • Where do I go to obtain a permit for my project?

  • What is the permit process and how do I begin my project?

  • What information do I need to apply for a permit?

  • What does a Site Plan include?

  • Can I draw my own plans building plans?

  • Can I draw the mechanical, electrical, and/or plumbing plans?

  • When do plans require a seal of a North Carolina registered professional?

  • How long does it take to review the project plans?

  • What information, guidelines, or rules apply and are used to complete my project?

  • Are there departments other than Inspections that I need to consult about my project?

  • How do I start the permit process?

  • What types of low voltage items require an electrical permit?

  • What is the wind speed for the City of Fayetteville?

  • What information is needed when designing a pole sign?

  • How do I schedule an inspection?

  • Am I required to have an address posted on my building/home?

  • What should I do if my inspection is rejected? (Re-inspections)

  • How long does the residential inspection project process take?

  • Where do I submit my inspection application?

  • What are the keys to a successful inspection process?

  • How long does the Inspection process take?

  • How do I find the holiday pickup schedule?

  • What is Stormwater?

  • What is impervious surface?

  • Are sewers and storm drains the same thing?

  • Does stormwater get treated at the waste water treatment plant?

  • Why do we need to manage stormwater runoff?

  • How is stormwater pollution managed?

  • Why do we have a stormwater utility?

  • How much does it cost me?

  • Why do we have to pay a fee?

  • How does a fee differ from a tax?

  • Why not use property taxes pay for stormwater?

  • How is the money used?

  • How do I benefit?

  • Can the Stormwater Fee be lowered?

  • What are the requirements for the fee credit?

  • Where can I find more information?

  • How does the City prioritize stormwater problems?

  • Why are BMP’s required for new development?

  • What should I do if my street/property is flooding?

  • What should I do if I notice something or someone blocking a storm drain or ditch?

  • Are catch basins and storm drains cleaned regularly?

  • What is a catch basin?

  • What types of pollutants are found in the storm drain system?

  • I see people dumping used oil into storm drains, what can I do?

  • How do I report trash being thrown into the storm drain?

  • How do I properly dispose of used motor oil, antifreeze, paint, etc?

  • What should I do if I see debris or garbage piled up in the creek?

  • How is stormwater polluted?

  • What is the number one source of stormwater pollution?

  • I am unable to attend tonight's City Council meeting. Is there another way for me to see it?

  • What is Non-point source pollution?

  • How do nutrients such as nitrogen get into stormwater?

  • I am a new Fayetteville resident. How do I start solid waste service?

  • What do I need to do to prepare my garbage for pickup?

  • What is the cost to purchase a cart from the City?

  • How do I find my pickup schedule?

  • How early do you need to be at the airport?

  • My garbage/recycling was missed. What do I do?

  • How much is parking?

  • My cart is damaged. Can I get it fixed?

  • Can you pick up large items?

  • When does the airport open?

  • Does the City collect construction materials?

  • Where do I go if I’m dropping off or picking up a passenger?

  • Does the airport offer currency exchange?

  • What can I do with hazardous materials? What about old tires?

  • Does the airport have a shuttle service?

  • How much does one penny on the tax rate generate?

  • How do I check flight status?

  • I was issued a traffic ticket in Cumberland County. Who do I contact with questions?

  • How do I get a copy of my birth certificate?

  • What Identification do I need to board the plane?

  • I am interested in serving on a citizen advisory board. What do I need to do?

  • What airlines are at Fayetteville Regional Airport?

  • When is the next City Council meeting?

  • Where do I go if my luggage is lost?

  • Do you have a lost and found?

  • Who is my City Council member?

  • Is there a USO in the airport?

  • Who serves on Fayetteville’s City Council?

  • Do the property taxes pay for all City services that residents receive?

  • Do you offer wheelchair service?

  • How do I apply for employment with Fayetteville Regional Airport?

  • What are bag and weight limits for checked baggage? Carry-on?

  • Where does the money come from to operate the City?

  • How do I get to the airport?

  • How do I secure travel assistance for unaccompanied minors traveling along?

  • How is the money generated used?

  • Is there an ATM located in the airport?

  • Are the City's finances well managed?

  • What items may I take with me in my carry-on bag?

  • Can I travel with my pet?

  • Do I need the REAL ID to fly?

  • What is a CIP and why is it important for the City to keep it updated?

  • How can I advertise my business in the airport?

  • How do I get a concealed weapons permit?

  • What do I do if I am involved in a vehicle crash?